Contact Information

ZORB^® Limited
Level 8,
3-13 Shortland St,
Auckland 1010
New Zealand

Support help line via phone: +64 9 3068070
Support help line via mail: z-shop@zorb.com

Terms And Conditions

Both NZD and USD Z-Shops are operated by ZORB^® Ltd, based in Auckland, New Zealand.
ZORB^® Ltd was founded in 1995 and is registered as a company #679922 in Auckland New Zealand.

Agreement

ZORB^® Ltd agrees to sell and the Customer agrees to buy the goods ordered through Z-Shop.

Acceptance

By placing the order for goods through Z-Shop, you are deemed to accept the terms and conditions of sale. We accept both domestic (NZ) and international orders through Z-Shop.

Price

All prices (unless specified) exclude freight and taxes, and are subject to change without notice (Error & Omissions Excepted).

The price you pay may be increased by the amount of any applicable goods and services taxes, other taxes and duties which insurance/freight/handling charges (except to the extent already expressly included in the price).

Purchase prices are given in New Zealand dollars in NZD Z-Shop and US dollars in USD Z-Shop.

Payment and Security

By placing the order for goods through Z-Shop, you are deemed to make the payment through RBS WorldPay Payment Gateway.
We only accept credit card payments through RBS WorldPay Payment Gateway.

RBS WorldPay accepts credit card payments and processes your payment in a securer environment. For more information about RBS WorldPay Payment Gateway, please visit the RBS WorldPay home page at: www.rbsworldpay.com.

Delivery and Shipping

Any time stated for delivery is an estimate only. No claim shall be made by you on account of late shipment, or delivery however caused.

A-Shop will automatically calculate the freight charge based on the shipping address, size/weight and number of the item(s) in your cart however for orders greater than 1 multi (5 or 10) pack customers must contact us for specific rates and shipping costs.

Return of Damaged or Faulty Goods

Returns aren't fun for anyone involved, but we try to make the process as painless as possible. Please follow the guidelines below:

All Damaged or Faulty Goods to be returned must have a Goods Return Authority (GRA) issued by us. The issue of a GRA does not guarantee that we will accept the return.
A GRA should be requested and any Damaged or Faulty Goods should be returned within 7 days of delivery. Please contact us as soon as possible after delivery to discuss the problem and request a GRA.

To qualify for a credit, returned goods must include all original components and all original packaging. You will need to cover the costs of shipping the faulty goods back to our premises. Where the goods are faulty we will cover the shipping costs.

Refunds Generally

If any refund is required within 7 days of receipt but there is no damage or faulty goods then:
       (i)  A GRA should be requested
       (ii) A refund will be made less shipping costs on receipt of the goods undamaged.
The goods are a consumer supply unless offered by you for resale in which case the sale is a trade sale. If a consumer supply, we will honour all consumer protection obligations at law.

On occasion, under certain circumstances, a refund may be given outside of 7 days but this is at the discretion of management.

Ride Vouchers

As a consumer protection method agreed with RBS WorldPay we GUARANTEE to refund the Ride Voucher if not used within 1 month. If the Ride Voucher is not used within 1 month you can request a refund of the Ride Voucher however we GUARANTEE we will always honour an unused Ride Voucher after 1 month. If, after 1 month, you have not used your Ride Voucher and you would like it revalidated please contact us at www.zorb.com/revalidate however it is not necessary as unused Z-Shop Ride Vouchers are always honoured at ZORB^® site locations.

Ride Vouchers are only redeemable at ZORB^® site locations for the ride type specified. Ride Vouchers must be surrendered on registration for the ride.

Governing law

This contract and its terms are governed by, and shall be construed in accordance with, the laws of New Zealand. Both parties submit to the exclusive jurisdiction of the courts of New Zealand.